Before a booking is confirmed
An enquiry alone does not reserve a pickup slot or require payment. If you no longer need a quotation, let the team know so follow-up can stop.
BIKETRANSPORT24 / POLICIES
Cancellation and rescheduling
Cancellation and refund terms depend on the confirmed service arrangement. Obtain these terms in writing before making a payment.
Cancelling a confirmed booking
Contact the booking team as soon as possible with your reference and requested cancellation date. Any deduction depends on your agreed terms and work already carried out, such as packing, pickup or dispatch.
Rescheduling a pickup
Share your revised date and locations. New slots are subject to carrier availability; an updated quotation may be needed if the scope, date or handling changes.
Refund confirmation
Ask for written acknowledgement of any approved refund, the calculation and expected processing time. Keep payment records. There is no universal refund percentage or timeline advertised on this website.