Enquiries and quotations
Submitting an enquiry is a request for contact and does not confirm a booking, price, pickup slot or delivery date. Services depend on location, capacity, vehicle condition and agreed carrier arrangements.
BIKETRANSPORT24 / POLICIES
Terms and conditions
Last updated: 13 November 2026. These website terms should be read together with your final written quotation and booking documents.
Booking and service scope
Confirm the provider details, inclusions, exclusions, payment schedule, pickup and delivery windows, and cancellation terms in writing before paying. Do not assume packing, address delivery or insurance is included unless expressly listed.
Customer responsibilities
Provide accurate vehicle, address and contact details, lawful ownership or authority, and the documents requested by the carrier. Disclose non-running condition, modifications and battery damage. Remove personal belongings and follow the agreed preparation instructions.
Timing and condition records
Transit windows are estimates unless specifically guaranteed in the booking agreement. Access restrictions, weather and operational conditions may affect schedules. Check and document the bike condition at both handovers and raise concerns promptly.
Liability, insurance and disputes
Carrier liability, insurance coverage and claim procedures are governed by the actual booking documents, applicable policy and law. These website terms do not remove statutory consumer rights. Email [email protected] for help resolving a service concern.